Customer Satisfaction Survey

We would love your feedback. You responses are completely anonymous so please feel free to answer honestly. Your responses will help us serve you better.

What service(s) did you receive?
- Mobile Device Repair
- Diagnostic and Repair (incl. virus removal)
- Computer Password Reset
- Computer Hardware Installation
- OS Installation/Upgrade
- Software Installation
- Data Backup & Restore
- Online Backup
- Network Hardware Installation and Configuration
- Other

In thinking about your service with Your PC Magician, how satisfied were you with each of the following:

	Very Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Very Dissatisfied	N/A
Overall quality of customer service
Ease of communication
Scheduling process
Speed/turnaround time for my repair
Technician's knowledge about my issue
Technician's appearance
Technician's professional conduct
Value for your money

Was your issue fully resolved by the time the technician left/completed the job?
- Yes
- No
- N/A
Please explain:
If your issue was not resolved, please explain what happened.
How likely are you to use Your PC Magician again?
Very likely Somewhat likely Somewhat unlikely Very unlikely
How likely are you to recommend Your PC Magician to a friend?
Very likely Somewhat likely Somewhat unlikely Very unlikely
Please write any additional comments you may have for us in the box below.
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