Website Maintenance Plan Agreement

  • THIS WEBSITE MAINTENANCE PLAN AGREEMENT is made and entered into by and between (“Client”) and Your PC Magician, LLC, a Virginia Limited Liability Company (“YPM”)

    Summary

    We will always do our best to fulfill your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what is what, who should do what and what happens if things go wrong. In this agreement you won't find complicated legal terms or large passages of unreadable text. We have no desire to trick you into signing something that you might later regret. We do want what's best for the safety of both parties, now and in the future.

    In Short

    Client is hiring YPM located at 9800 Castle Glen Terr. North Chesterfield, VA 23236 to maintain a web site for an agreed upon price. The payment terms are at the end of the document.

    What do both parties agree to do?

    We will provide specific services as outlined in the next section titled "Website Maintenance Services & Technical Support" in exchange for monetary compensation as per the payment terms at the end of the document.

    Website Maintenance Services & Technical Support

    The following services are provided as part of the Website Maintenance Plan:

    1. Daily database backup and weekly full backup
    2. Weekly Google Analytics reports sent to your email
    3. WordPress platform updates
    4. Plugin updates
    5. Website uptime monitoring and troubleshooting if website goes down

    If hosting issues occur that affect the performance or availability of your website, we will communicate on your behalf with your host to resolve the issues. In order for us to communicate on your behalf, you will need to provide us your host information including your login and password for your hosting account. This information will be kept strictly confidential and only used when necessary for managing your website hosting account.

    Design

    This agreement does not include any website design or development. We can provide a separate estimate and agreement for design and development work.

    Text content

    We are not responsible for writing text copy but we will input text that you provide to us. See "Editing & updating content" section below for information about updating website content.

    Editing & updating content

    We will update your web pages upon request or on a regular, agreed upon basis with content that you provide to us. Our hourly rate for updating content is $35/hr. Many updates are quick but some are more involved, therefore we bill in 15 minute increments so that you are actually paying a fair rate even for quick updates. We invoice this service separately on or around the 1st of each month for any updates made in the prior month.

    Photographs and graphics

    You should supply graphic files in an editable, vector digital format. You should supply photographs in a high resolution digital format. If you choose to buy stock photographs, we can suggest stock libraries. If you’d like us to search for photographs for you, we will do so at our normal labor rate of $35/hr.

    Ongoing communication between you and us

    Upon providing us an email address, we will add you to our mailing list which may result in you receiving informational, promotional or other correspondence via electronic communication. We will not intentionally sell, share, or distribute your personal information to third parties, except as required by law. While we think the information will be valuable to you, you may unsubscribe from this mailing list at any time.

    Legal stuff

    We can't guarantee that the functions contained in any web page templates or in a completed web site will always be error-free and so we can't be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site and any other web pages, even if you have advised us of the possibilities of such damages. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

    We may update this agreement from time to time. If you do not agree to the changes we may either (1) agree to work for you under the old agreement or (2) allow you to cancel this agreement and receive a full refund. This decision is at our sole discretion. The latest version of this agreement can always be found at http://www.yourpcmagician.com/website-maintenance-plan-agreement.

    Payments

    We are sure you understand how important it is as a small business that you pay the invoices that we send you promptly. As we're also sure you'll want to stay friends, you agree to the following payment terms:

    We will be compensated $10 per month, per website maintained under this agreement, at the beginning of the month, for the services outlined in the section above titled "Website Maintenance Services and Technical Support." We will send an invoice on or around the 1st of the month for the upcoming month of service.

    Also stated above, we will edit and update website content at a rate of $35/hr, billed in 15 minute increments. We will send an invoice on or around the 1st of the month for the previous month's content updates.

    Payment terms for all invoices: NET15

    IF INVOICE IS NOT PAID WITHIN 30 DAYS (NET 15 STANDARD TERMS + 15 DAY GRACE PERIOD) YPM WILL PAUSE/CANCEL/DISABLE/HOLD ANY ONGOING SERVICES UNTIL THE ACCOUNT IS MADE CURRENT

    But where is all the horrible small print?

    Just like a parking ticket, you cannot transfer this agreement to anyone else without our permission. This agreement stays in place and need not be renewed. Either party shall have the right to terminate this agreement upon thirty (30) days written notice to the other and payment for any outstanding invoices will be due upon receipt. If for some reason one part of this agreement becomes invalid or unenforceable, the remaining parts of it remain in place.

    Although the language is simple, the intentions are serious and this agreement is a legal document under exclusive jurisdiction of City of Richmond, Virginia courts.

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